1. About this policy
This policy applies to additional payments made to Luluki Preschool ("Luluki", "we", "us") online through our payment provider, Paystack. These are optional extras and are separate from monthly school fees.
Monthly school fees and enrolment are governed by your enrolment agreement and are not paid through our online payment channel. Please contact us directly for anything fee-related.
If anything here is unclear, please contact us at info@luluki.co.za or on 065 127 3848. We're always happy to talk it through.
2. What online payments cover
- Extramural and enrichment activities
- Holiday programmes and holiday club days
- Outings, excursions, and special events
- School merchandise, such as clothing and keepsakes
- Fundraising contributions and donations
3. Cancellations
- Concert and event tickets: refundable up to 3 days before the event. In the final 3 days before the event, and after the event, tickets are non-refundable, including when you are unable to attend, or your child does not take part in the performance, for any reason.
- Other activities, holiday programmes, and outings: cancel at least 48 hours before the start for a full refund. For cancellations after that, or a no-show, we'll do our best to offer a credit towards a future activity, but a refund isn't guaranteed.
- If we cancel or postpone an activity, outing, or event, you may choose between a full refund and transferring your payment to the new date.
- Merchandise: orders may be cancelled for a full refund any time before collection or delivery. Incorrect or defective items will be replaced or refunded in full.
4. Refunds
- Duplicate or incorrect payments: refunded in full. Just let us know.
- Fundraising contributions and donations: non-refundable, except when made in error.
- Approved refunds are processed within 10 business days to the original payment method. Card payments made via Paystack are reversed to the card used.
5. How to request a refund
Email info@luluki.co.za with:
- the parent or guardian's full name and contact number;
- your child's name and class;
- the date and amount of the payment, with proof of payment;
- what the payment was for; and
- the reason for the refund request.
We will acknowledge your request within 2 business days and let you know the outcome and expected timeline.
6. Questions
Luluki Preschool · 192 Dale Lace Avenue, Randpark Ridge, Randburg
065 127 3848 · info@luluki.co.za